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How a receptionist / information clerk can use AI, task by task

O*NET 43-4171.00: Receptionists and Information ClerksMedian pay $38,010/year (BLS, May 2025)18 tasksJob Zone 2: Some preparation

Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.

Type your own title and every prompt on this page updates to match. Also called: Clerk Specialist, Front Desk Receptionist, Greeter, Information Assistant (Info Assistant), Medical Receptionist, Member Services Representative (Member Services Rep), Office Assistant, Receptionist, Registration Clerk, Scheduler.

Where AI fits in this job

AI-ready 29%AI-assist 42%Stays human 29%

Share of the job's tasks, weighted by how important and how frequent each task is (O*NET ratings). 6 AI-ready, 8 AI-assist and 4 human-led tasks out of 18. This measures where AI can help, not whether the job will disappear.

Information & paperwork
Thinking & planning
People & communication
Leading & teaching
Hands-on & physical

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

  1. Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.Answer questions · Several times a day
  2. Schedule appointments and maintain and update appointment calendars.Handle the admin · Several times a day
  3. File and maintain records.Handle the admin · Daily

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

  1. Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.Be there for people · Several times a day
  2. Receive payment and record receipts for services.Hands-on work · Several times a day
  3. Collect, sort, distribute, or prepare mail, messages, or courier deliveries.Hands-on work · Daily

Skills to build & where you could move ↓

🔒 Many of these tasks involve people's information. Remove names and identifying details before using AI, or use only a tool your employer has approved.

AI can draft these 6

AI produces a usable first pass. You review it, fix it and own it.

Schedule appointments and maintain and update appointment calendars.

Several times a day

AI handles forms, records and routine paperwork for you to verify.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 83% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to schedule appointments and maintain and update appointment calendars.

Context: We use Medical procedure coding software and Medical condition coding software.
Services: [types, durations]
Availability: [staff hours]

Design an appointment template with buffers and confirmation messages. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Appointment book template

Step 1Pick a real example: the next time you schedule appointments.
Step 2Fill in [Services] and [Availability] with the real details, then run the prompt.
Step 3Set it up in your booking tool.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.4/5 · core task · O*NET work activity: Schedule appointments..

File and maintain records.

Daily

AI handles forms, records and routine paperwork for you to verify.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 97% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to file and maintain records.

Context: We use Medical procedure coding software and Medical condition coding software.
Documents: [transcripts, exhibits, records]
Rules: [court, office]

Make a filing checklist and naming scheme. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Filing system

Step 1Pick a real example: the next time you file and maintain records (today).
Step 2Fill in [Documents] and [Rules] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · core task · O*NET work activity: File documents or records..

Keep a current record of staff members' whereabouts and availability.

Daily

AI writes the first draft from your notes; you check every fact.

Show prompt & steps

Give AI your rough notes, numbers or last version and it will turn them into a clean, well-structured first draft. You check every fact and figure before it goes anywhere.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to keep a current record of staff members' whereabouts and availability.

Context: We use Medical procedure coding software and Medical condition coding software.
Changes: [leave, exemptions, transfers]
Rules: [policy]

Draft entries. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Employee record updates

Step 1Pick a real example: the next time you keep a current record of staff members' whereabouts (today). Leave out names and identifying details.
Step 2Fill in [Changes] and [Rules] with the real details, then run the prompt.
Step 3Check every fact, name and number against your source before it goes anywhere.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 3.9/5 · O*NET work activity: Record personnel information..

Analyze data to determine answers to questions from customers or members of the public.

Several times a day

AI finds trends and writes the spreadsheet formulas.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 54% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Paste a spreadsheet or table and ask AI to find trends, outliers and totals, or to write the formula you need. It's like having an analyst on call.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to analyze data to determine answers to questions from customers or members of the public.

Context: We use Intuit QuickBooks and Bookkeeping software; the work draws on administrative, customer and personal service and computers and electronics.
Data: [paste]
Question: [rates, reserves, performance]

Analyze and explain. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

10-minute exercise: Operational data analysis

Step 1Pick a real example: the next time you analyze data to determine answers to questions from customers. Leave out names and identifying details.
Step 2Fill in [Data] and [Question] with the real details, then run the prompt.
Step 3Recompute the most important number yourself before you trust the rest.

AI makes arithmetic mistakes. Recompute anything that matters with a spreadsheet formula.

Importance 4.2/5 · O*NET work activity: Analyze operational or research data..

Process and prepare memos, correspondence, travel vouchers, or other documents.

Daily

AI handles forms, records and routine paperwork for you to verify.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 55% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to process and prepare memos, correspondence, travel vouchers, or other documents.

Context: We use Medical procedure coding software and Medical condition coding software.
Here's what I'm working with: [paste the memos and correspondence, with private details removed]

Organize this into [a table / the fields in Medical procedure coding software or Medical condition coding software / a checklist]. Point out anything missing or inconsistent, and suggest a template I can reuse next time.

10-minute exercise: Template: memos and correspondence

Step 1Take a real example you handle today (memos and correspondence).
Step 2Paste it into [paste the memos and correspondence] and choose the output in [a table / the fields in Medical procedure coding software or Medical condition coding software / a checklist].
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.4/5 · O*NET work activity: Prepare business correspondence..

Schedule space or equipment for special programs and prepare lists of participants.

Weekly

AI drafts the plan, schedule or checklist for you to adjust.

Show prompt & steps

Describe the goal, the people and the constraints, and AI drafts the plan, schedule or checklist. You adjust it to what you know about real life on the ground.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to schedule space or equipment for special programs and prepare lists of participants.

Context: We use Appointment scheduling software and Electronic calendar management software; the work draws on administrative, customer and personal service and computers and electronics.
Operations: [production, web work, processes]
Constraints: [sequences, capacity]

Draft a schedule with dependencies. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

10-minute exercise: Operations schedule

Step 1Pick a real example: the next time you schedule space or equipment (this week).
Step 2Fill in [Operations] and [Constraints] with the real details, then run the prompt.
Step 3Cross out anything that won't work on the ground and ask AI to revise with your corrections.

AI doesn't know your people, your site or your history. Treat its plan as a starting point to react to.

Importance 3.5/5 · O*NET work activity: Schedule operational activities..

AI can help you prep these 8

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Several times a day

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Context: We use Microsoft Dynamics and Blackbaud The Raiser's Edge; the work draws on administrative, customer and personal service and computers and electronics.
Calls I get: [patients, customers, callers and what they usually need]
Rules: [what I can and can't say, who to transfer to]

Write a greeting, short answers to the 8 most common requests, and when to transfer or escalate.

10-minute exercise: Phone answers

Step 1Pick a real example: the next time you operate telephone switchboard.
Step 2Fill in [Calls I get] and [Rules] with the real details, then run the prompt.
Step 3Check every answer against your policies, especially anything about health or privacy.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.7/5 · core task · O*NET work activity: Answer telephones to direct calls or provide information.. Also involves: Schedule appointments..

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Daily

AI preps the paperwork; approving and paying stay with you.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 98% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to transmit information or documents to customers, using computer, mail, or facsimile machine.

Context: We use Medical procedure coding software and Medical condition coding software.
What to send: [notices, submissions]
Recipients: [describe]

Draft notices and a send checklist. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Sending notices or materials

Step 1Pick a real example: the next time you transmit information or documents (today). Leave out names and identifying details.
Step 2Fill in [What to send] and [Recipients] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · core task · O*NET work activity: Send information, materials or documentation..

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Daily

AI helps you prepare clearer wording and likely questions.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 41% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Context: The work draws on administrative, customer and personal service and computers and electronics.
Services or products: [what customers ask about]
Policies and facts: [hours, prices, rules]

Write short, friendly answers to common questions and how to handle what you don't know. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Customer information script

Step 1Pick a real example: the next time you provide information about establishment (today). Leave out names and identifying details.
Step 2Fill in [Services or products] and [Policies and facts] with the real details, then run the prompt.
Step 3Check every answer is right for your workplace before you share it.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.0/5 · core task · O*NET work activity: Discuss goods or services information with customers or patrons..

Hear and resolve complaints from customers or the public.

Daily

AI builds you an answer bank; exceptions and the human touch are yours.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 51% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to hear and resolve complaints from customers or the public.

Context: We use Microsoft Dynamics and Blackbaud The Raiser's Edge; the work draws on administrative, customer and personal service and computers and electronics.
Complaints I get: [list typical ones]
What I can offer: [fixes, policies]

Write responses that acknowledge, explain and resolve. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Complaint responses

Step 1Pick a real example: the next time you hear and resolve complaints (today). Leave out names and identifying details.
Step 2Fill in [Complaints I get] and [What I can offer] with the real details, then run the prompt.
Step 3Make sure every offer is within your authority.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.1/5 · core task · O*NET work activity: Respond to customer problems or complaints..

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Daily

AI pre-checks against the rules; the sign-off stays with you.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 57% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Use AI as a first-pass checker against a list of rules or standards. The final judgment and sign-off stay with you.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Context: We use Filing system software and Microsoft SharePoint Server; the work draws on administrative, customer and personal service and computers and electronics.
Document: [paste text]
What to check: [facts, figures, style, references]

List errors with corrections and anything to verify. Make a table: requirement, met / not met / unclear, and the exact evidence.

10-minute exercise: Proofread for accuracy

Step 1Pick a real example: the next time you perform administrative support tasks (today).
Step 2Fill in [Document] and [What to check] with the real details, then run the prompt.
Step 3Accept only the fixes you agree with. Recompute every total yourself.

AI can miss things and sound sure about it. Use it to catch extra problems, not as the final check.

Double-check every number. AI can make arithmetic and rounding mistakes.

Importance 4.0/5 · core task · O*NET work activity: Proofread documents, records, or other files to ensure accuracy.. Also involves: Operate computers or computerized equipment..

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Several times a day

AI does the arithmetic and suggests what to look at; the conclusions are yours.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 33% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

AI can do the arithmetic, build the spreadsheet formula and suggest what to look at. Deciding what the numbers mean for your situation is still you.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Context: We use Intuit QuickBooks and Bookkeeping software; the work draws on administrative, customer and personal service and computers and electronics.
Transaction: [purchase, rental, admission]
Prices and rules: [rates, discounts, taxes]

Calculate totals with a reusable formula sheet. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

10-minute exercise: Billing calculation

Step 1Pick a real example: the next time you calculate and quote rates.
Step 2Fill in [Transaction] and [Prices and rules] with the real details, then run the prompt.
Step 3Recompute the most important number yourself before you trust the rest.

AI makes arithmetic mistakes. Recompute anything that matters with a spreadsheet formula.

Importance 4.2/5 · O*NET work activity: Calculate costs of goods or services..

Enroll individuals to participate in programs and notify them of their acceptance.

Weekly

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to enroll individuals to participate in programs and notify them of their acceptance.

Context: We use Microsoft Dynamics and Blackbaud The Raiser's Edge; the work draws on administrative, customer and personal service and computers and electronics.
Situation: [page, notice]
Venue: [hotel, theatre]

Write short announcement templates. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Paging and notices

Step 1Pick a real example: the next time you enroll individuals (this week).
Step 2Fill in [Situation] and [Venue] with the real details, then run the prompt.
Step 3Save the answers you'd actually use and tweak each one the first time you send it.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 3.2/5 · O*NET work activity: Provide notifications to customers or patrons..

Take orders for merchandise or materials and send them to the proper departments to be filled.

Monthly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to take orders for merchandise or materials and send them to the proper departments to be filled.

Context: We use Medical procedure coding software and Medical condition coding software.
What to send: [notices, submissions]
Recipients: [describe]

Draft notices and a send checklist. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Sending notices or materials

Step 1Pick a real example: the next time you take orders.
Step 2Fill in [What to send] and [Recipients] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.2/5 · O*NET work activity: Send information, materials or documentation.. Also involves: Order materials, supplies, or equipment..

These stay human 4

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

📏 Measured in this job (O*NET work context): Contact with others: constant contact with others · Frequency of decisions: every day · Face-to-face discussions: once a week or more but not every day · Dealing with the public: very important

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Several times a day

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a receptionist / information clerk. Part of my job is to greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Context: The work draws on administrative, customer and personal service and computers and electronics.
Setting: [clinic, store, office]
What comes next: [check-in, finding items]

Write warm greetings and how to handle busy moments. Then play a visitor. Suggest ways to open, phrases to avoid, and how to handle it if things get tense. Then play the other person so I can practice.

10-minute exercise: Greeting script

Step 1Pick a real example: the next time you greet persons entering establishment.
Step 2Fill in [Setting] and [What comes next] with the real details, then run the prompt.
Step 3After the real conversation, write down what worked so you can reuse it.

Importance 4.7/5 · core task · O*NET work activity: Greet customers, patrons, or visitors..

Receive payment and record receipts for services.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a receptionist / information clerk. Part of my job is to receive payment and record receipts for services.

Context: The work draws on administrative, customer and personal service and computers and electronics.
Payments: [fees, deposits]
Rules: [receipts, cash handling]

List collection and deposit steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Collecting payments

Step 1Pick a real example: the next time you receive payment and record receipts.
Step 2Fill in [Payments] and [Rules] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.6/5 · core task · O*NET work activity: Collect deposits, payments or fees..

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Daily

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a receptionist / information clerk. Part of my job is to collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Context: The work draws on administrative, customer and personal service and computers and electronics.
Mail: [types, volume]
Routes or bins: [how it's sorted]

Make a sorting routine and checks for misroutes. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Mail sorting routine

Step 1Pick a real example: the next time you collect, sort, distribute, or prepare mail, messages and courier deliveries (today).
Step 2Fill in [Mail] and [Routes or bins] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 3.9/5 · core task · O*NET work activity: Sort mail.. Also involves: Distribute incoming mail..

Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Daily

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a receptionist / information clerk. Part of my job is to perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.

Context: The work draws on administrative, customer and personal service and computers and electronics.
Facility: [training room, massage area]
Standards: [infection control]

Make a sanitizing and restocking routine. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Facility sanitizing routine

Step 1Pick a real example: the next time you perform duties (today).
Step 2Fill in [Facility] and [Standards] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 3.4/5 · core task · O*NET work activity: Clean facilities or equipment..

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Your next moves

Skills to build

From O*NET's ratings of how important each skill is in this job, matched to which part of the work it supports.

Stays human Deepen these

They power the human-led work, which is the part of the job AI can't take over.

  • Monitoringimportance 2.9/5
    Used in: Assisting and Caring for Others
  • Complex Problem Solvingimportance 2.8/5
    Used in: Monitoring and Controlling Resources

With AI Use these to work with AI

When AI does the first draft, these are the skills you use to brief it and check what comes back.

  • Writingimportance 3.0/5
    Used in: Performing Administrative Activities
  • Reading Comprehensionimportance 3.1/5
    Used in: Performing Administrative Activities
  • Active Listeningimportance 3.8/5
    Used in: Communicating with People Outside the Organization
  • Speakingimportance 3.9/5
    Used in: Communicating with People Outside the Organization

Where you could move

Related jobs from O*NET with the closest skill profile, favouring ones where more of the work stays human. No step down in preparation.

New tasks appearing in this job

O*NET has started tracking 1 new or updated task here: 1 AI-ready, 0 AI-assist, 0 stays human. They have no worker ratings yet, so they aren't counted in the bar above.

Enter and update databases of contact information, such as names, addresses, and phone numbers.

New in O*NET

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a receptionist / information clerk. Part of my job is to enter and update databases of contact information, such as names, addresses, and phone numbers.

Context: We use Medical procedure coding software and Medical condition coding software.
Data: [sales, records]
System: [software]

Design an entry template and checks. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Data entry template

Step 1Pick a real example: the next time you enter and update databases of contact information.
Step 2Fill in [Data] and [System] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

New O*NET task (08/2023). O*NET hasn't linked it to work activities yet, so its label comes from similar tasks, such as “Enter and update patrons' records on computers.” (Library Technicians), and was checked by hand. O*NET work activity: Enter information into databases or software programs.. Also involves: Enter codes or other information into computers.; Maintain operational records..

Getting into this job

High school diploma is most common (49% of workers)

  • High school or less 50%
  • Certificate or some college 47%
  • Associate's 4%
  • On-the-job training: 1–3 months
  • Related experience: 1–2 years

What workers in this job report, from O*NET surveys (typical values).

Software in this job

In-demand tools from O*NET. Many now have AI built in, so check what yours can do before adding a new tool.

Google DocsIntuit QuickBooksMicrosoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WindowsMicrosoft Word

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