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O*NET detailed work activityRespond to customer problems or complaints
AI-assistAnswer questions
19 jobs21 tasks
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Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 21 AI-assist, 0 stays human).
Tasks built on this activity
- Correspond with customers and confer with coworkers to answer inquiries, discuss market fluctuations, or resolve account problems.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment.
- Answer customer questions regarding problems with their accounts.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Resolve problems or discrepancies concerning customers' accounts.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Receive and respond to customer complaints.
- Hear and resolve complaints from customers or the public.
- Investigate and correct errors upon customers' request, according to customer and bank records.
- Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.
- Collect fines and respond to complaints about fines.
- Search for lost articles or for parents of lost children.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Represent work unit at meetings or conferences and serve as liaison for requests or complaints.
- Respond to public suggestions and complaints.
- Return checks to customers or retrieve checks returned to customers in error, adjusting accounts and answering inquiries about errors as necessary.
Tasks where it is part of the work
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Investigate complaints or conflicts related to the alteration of public waters, gathering information, recommending alternatives, informing participants of progress, and preparing draft orders.
- Investigate and answer complaints regarding contested parking citations, determining their validity and routing them appropriately.