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O*NET detailed work activityPrepare business correspondence
AI-readyHandle the admin
8 jobs11 tasks
Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.
Part of Perform administrative or clerical activities, under the O*NET work activity group Performing Administrative Activities. Individual tasks below can carry a different label when their own wording calls for it (10 AI-ready, 1 AI-assist, 0 stays human).
Tasks built on this activity
- Prepare responses to correspondence containing routine inquiries.
- Draft and type office memos.
- Compose letters in reply to correspondence concerning such items as requests for merchandise, damage claims, credit information requests, delinquent accounts, incorrect billing, or unsatisfactory service.
- Compose business correspondence for supervisors, managers, and professionals.
- Process and prepare memos, correspondence, travel vouchers, or other documents.
- Type acknowledgment letters to persons sending correspondence.
- Complete form letters in response to requests or problems identified by correspondence.
- Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
Tasks where it is part of the work
- Prepare and type loan applications, closing documents, legal documents, letters, forms, government notices, and checks, using computers.
- Prepare documents and correspondence, such as damage claims, credit and billing inquiries, invoices, and service complaints.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.