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O*NET detailed work activityAnswer telephones to direct calls or provide information
AI-assistAnswer questions
25 jobs28 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Provide information to guests, clients, or customers, under the O*NET work activity group Communicating with People Outside the Organization. Individual tasks below can carry a different label when their own wording calls for it (1 AI-ready, 22 AI-assist, 5 stays human).
Tasks built on this activity
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Answer telephones and direct calls to appropriate staff.
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information, and after-hours calls for departments within a city.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Answer telephones and assist customers with their questions.
- Answer patients' calls and determine how to assist them.
- Answer telephones, direct calls, and take messages.
- Answer incoming phone calls.
- Answer telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed.
- Answer phone calls and direct calls to appropriate parties or take messages.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Perform general office duties, such as filing, answering telephones, and handling routine correspondence.
- Receive and place telephone calls.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
- Perform general administrative tasks, such as answering telephones, scheduling appointments, and ordering supplies or equipment.
- Interview clients and take their calls to provide customer service and obtain information on claims.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
Tasks where it is part of the work
- Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.
- Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.
- Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
- Perform clerical tasks, such as answering phones or distributing mail.
- Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material.
- Monitor emergency and code alarms, make emergency announcements, or route emergency calls to the appropriate location.