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How a postal service clerk can use AI, task by task

O*NET 43-5051.00: Postal Service ClerksMedian pay $62,130/year (BLS, May 2025)19 tasksJob Zone 2: Some preparation

Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

Your job title Type your own title and every prompt on this page updates to match. Also called: Bulk Mail Technician, Clerk, Distribution Clerk, Part Time Flexible Clerk (PTF Clerk), Postal Clerk, Sales and Distribution Clerk, Sales and Service Associate (SSA), Window Clerk.

Where AI fits in this job

AI-ready 11%AI-assist 43%Stays human 46%

Share of the job's tasks, weighted by how important and how frequent each task is (O*NET ratings). 2 AI-ready, 9 AI-assist and 8 human-led tasks out of 19. This measures where AI can help, not whether the job will disappear.

Information & paperwork

Thinking & planning

People & communication

Leading & teaching

Hands-on & physical

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.Review & check · Several times a day
Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.Explain it clearly · Several times a day
Keep money drawers in order, and record and balance daily transactions.Handle the admin · Several times a day

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.Hands-on work · Several times a day
Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.Hands-on work · Several times a day
Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.Hands-on work · Several times a day

Skills to build & where you could move ↓

🔒 Many of these tasks involve people's information. Remove names and identifying details before using AI, or use only a tool your employer has approved.

AI can draft these 2

AI produces a usable first pass. You review it, fix it and own it.

Keep money drawers in order, and record and balance daily transactions.

Several times a day

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to keep money drawers in order, and record and balance daily transactions.

Context: We use Budgeting software and Delivery operations information system DOIS.
Transactions: [paste daily cash, deposits, bills]
Accounts: [categories]

Categorize transactions, total them and flag anything that doesn't add up. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Account bookkeeping

Step 1Pick a real example: the next time you keep money drawers.

Step 2Fill in [Transactions] and [Accounts] with the real details, then run the prompt.

Step 3Reconcile with the bank statement before closing the month.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.6/5 · O*NET work activity: Maintain financial or account records..

Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

Several times a day

AI writes the first draft from your notes; you check every fact.

Show prompt & steps

Give AI your rough notes, numbers or last version and it will turn them into a clean, well-structured first draft. You check every fact and figure before it goes anywhere.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.

Transaction or account: [describe]
Requirements: [forms, regulations]

List documents needed and draft the correspondence. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Compliance paperwork

Step 1Pick a real example: the next time you complete forms regarding changes of address and theft.

Step 2Fill in [Transaction or account] and [Requirements] with the real details, then run the prompt.

Step 3Check every fact, name and number against your source before it goes anywhere.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 4.4/5 · O*NET work activity: Prepare documentation for contracts, transactions, or regulatory compliance..

AI can help you prep these 9

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.

Several times a day

AI pre-checks against the rules; the sign-off stays with you.

Show prompt & steps

Use AI as a first-pass checker against a list of rules or standards. The final judgment and sign-off stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to check mail to ensure correct postage and that packages and letters are in proper condition for mailing.

Context: We use Budgeting software; the work draws on transportation, sales and marketing and customer and personal service.
Shipment: [goods, destination]
Documents: [paste invoice, codes]

Verify codes, labelling and missing items. Make a table: requirement, met / not met / unclear, and the exact evidence.

10-minute exercise: Shipping document check

Step 1Pick a real example: the next time you check mail.

Step 2Fill in [Shipment] and [Documents] with the real details, then run the prompt.

Step 3Do your usual review too, and note what AI caught and what it missed.

AI can miss things and sound sure about it. Use it to catch extra problems, not as the final check.

Importance 4.5/5 · core task · O*NET work activity: Verify shipping documentation..

Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Several times a day

AI helps you prepare clearer wording and likely questions.

Show prompt & steps

Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to answer questions regarding mail regulations and procedures, postage rates, and post office boxes.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Rules or regulations: [paste]
Who needs to understand: [customers, employers, individuals]

Write a plain-language version, examples and common questions. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Explain the rules

Step 1Pick a real example: the next time you answer questions regarding mail regulations and procedures and postage.

Step 2Fill in [Rules or regulations] and [Who needs to understand] with the real details, then run the prompt.

Step 3Check it doesn't change the meaning of the rules. Confirm the rules against the current official source.

Rules, prices and policies change. Make sure AI is working from your current official version.

Rules and regulations vary by place and change often. Confirm against the official source before relying on anything.

Importance 4.3/5 · core task · O*NET work activity: Explain regulations, policies, or procedures..

Obtain signatures from recipients of registered or special delivery mail.

Daily

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to obtain signatures from recipients of registered or special delivery mail.

Context: We use Budgeting software and Delivery operations information system DOIS.
Transaction: [payout, delivery, service]
Rules: [thresholds, ID, forms]

Make a checklist of authorizations and signatures required, when each applies, and how to record them.

10-minute exercise: Signature and authorization checklist

Step 1Pick a real example: the next time you obtain signatures (today).

Step 2Fill in [Transaction] and [Rules] with the real details, then run the prompt.

Step 3Compare it with your procedure manual and fix differences.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.3/5 · core task · O*NET work activity: Obtain written authorization to perform activities..

Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Daily

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.

Context: We use Budgeting software and Delivery operations information system DOIS.
Form or task: [application, listing, request]
Common problems: [what people get stuck on]

Write plain-language guidance for each section and a checklist of documents to bring. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Help with paperwork

Step 1Pick a real example: the next time you provide assistance (today).

Step 2Fill in [Form or task] and [Common problems] with the real details, then run the prompt.

Step 3Check the guidance against the current form. Confirm the rules against the current official source.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Rules and regulations vary by place and change often. Confirm against the official source before relying on anything.

Importance 4.2/5 · O*NET work activity: Assist individuals with paperwork..

Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

Daily

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.

Context: We use NCR Advanced Store and Delivery operations information system DOIS; the work draws on transportation, sales and marketing and customer and personal service.
Complaints I get: [list typical ones]
What I can offer: [fixes, policies]

Write responses that acknowledge, explain and resolve. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Complaint responses

Step 1Pick a real example: the next time you respond to complaints regarding mail theft, delivery problems and lost (today).

Step 2Fill in [Complaints I get] and [What I can offer] with the real details, then run the prompt.

Step 3Make sure every offer is within your authority.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.3/5 · O*NET work activity: Respond to customer problems or complaints.. Also involves: Refer customers to appropriate personnel..

Rent post office boxes to customers.

Daily

AI preps talking points and practice; the relationship is yours.

Show prompt & steps

AI preps you: talking points, objection handling, tailored outreach and negotiation scenarios. The relationship and reading the room are yours.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to rent post office boxes to customers.

Context: The work draws on transportation, sales and marketing and customer and personal service.
What I'm selling: [products, services, memberships]
Customer: [type, needs]

Prepare a pitch, questions and honest answers to objections. Keep claims honest, list likely objections with responses, and role-play the other side so I can practice.

10-minute exercise: Sales conversation

Step 1Pick a real example: the next time you rent post office boxes (today). Leave out names and identifying details.

Step 2Fill in [What I'm selling] and [Customer] with the real details, then run the prompt.

Step 3Ask for feedback on your answers and write down your best line for the real conversation.

Make sure every claim AI writes about your product is true and allowed. Over-promising is on you.

Importance 4.2/5 · O*NET work activity: Sell products or services..

Cash money orders.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to cash money orders.

Context: We use Budgeting software and Delivery operations information system DOIS.
Transaction: [sale, lease, purchase]
Details: [describe]

Organize steps and documents. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Transaction processing

Step 1Pick a real example: the next time you cash money orders (this week).

Step 2Fill in [Transaction] and [Details] with the real details, then run the prompt.

Step 3Save the template and use it on the next one. Time both. Recompute every total yourself.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Double-check every number. AI can make arithmetic and rounding mistakes.

Importance 3.8/5 · O*NET work activity: Execute sales or other financial transactions..

Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to provide customers with assistance in filing claims for mail theft, or lost or damaged mail.

Context: We use Budgeting software and Delivery operations information system DOIS.
Form or task: [application, listing, request]
Common problems: [what people get stuck on]

Write plain-language guidance for each section and a checklist of documents to bring. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Help with paperwork

Step 1Pick a real example: the next time you provide customers (this week). Leave out names and identifying details.

Step 2Fill in [Form or task] and [Common problems] with the real details, then run the prompt.

Step 3Check the guidance against the current form.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · O*NET work activity: Assist individuals with paperwork..

Order retail items and other supplies for office use.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a postal service clerk. Part of my job is to order retail items and other supplies for office use.

Context: We use Budgeting software and Delivery operations information system DOIS.
What I need: [parts, lab supplies, materials]
Stock and usage: [current levels, how fast we use them]
Suppliers: [who we buy from]

Make an order list with quantities, a reorder-point table and a requisition template. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Ordering supplies

Step 1Pick a real example: the next time you order retail items and other supplies (this week).

Step 2Fill in [What I need], [Stock and usage] and [Suppliers] with the real details, then run the prompt.

Step 3Check part numbers and approvals before placing the order.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.7/5 · O*NET work activity: Order materials, supplies, or equipment..

These stay human 8

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

📏 Measured in this job (O*NET work context): Contact with others: constant contact with others · Dealing with the public: very important · Standing: more than half the time · Physical closeness to others: moderately close (at arm's length)

Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Items: [letters, parcels]
Rates: [paste rate table]

Make a quick lookup guide. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Postage calculation

Step 1Pick a real example: the next time you weigh letters and parcels.

Step 2Fill in [Items] and [Rates] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.6/5 · core task · O*NET work activity: Weigh parcels to determine shipping costs.. Also involves: Calculate shipping costs..

Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Mail: [types, volume]
Routes or bins: [how it's sorted]

Make a sorting routine and checks for misroutes. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Mail sorting routine

Step 1Pick a real example: the next time you sort incoming and outgoing mail.

Step 2Fill in [Mail] and [Routes or bins] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.4/5 · core task · O*NET work activity: Sort mail..

Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Payments: [fees, deposits]
Rules: [receipts, cash handling]

List collection and deposit steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Collecting payments

Step 1Pick a real example: the next time you sell and collect payment.

Step 2Fill in [Payments] and [Rules] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.7/5 · O*NET work activity: Collect deposits, payments or fees.. Also involves: Sell products or services..

Receive letters and parcels, and place mail into bags.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to receive letters and parcels, and place mail into bags.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Shipments: [mail, parcels]
Checks: [counts, damage]

List receiving steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Receiving routine

Step 1Pick a real example: the next time you receive letters and parcels.

Step 2Fill in [Shipments] and [Checks] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.3/5 · O*NET work activity: Receive shipments..

Register, certify, and insure letters and parcels.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to register, certify, and insure letters and parcels.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Mail: [certified, insured]
Rules: [postal]

List preparation steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Outgoing mail

Step 1Pick a real example: the next time you register certify, and insure letters and parcels.

Step 2Fill in [Mail] and [Rules] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.5/5 · O*NET work activity: Prepare outgoing mail.. Also involves: Arrange insurance coverage..

Transport mail from one work station to another.

Daily

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to transport mail from one work station to another.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Deliveries: [items, addresses]
Requirements: [signatures, timing]

Plan the route and checklist. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Delivery run

Step 1Pick a real example: the next time you transport mail (today).

Step 2Fill in [Deliveries] and [Requirements] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.2/5 · core task · O*NET work activity: Deliver items..

Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

Daily

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Items: [lost and found, belongings]
Rules: [retention, release]

Make a storage and log process. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Item storage

Step 1Pick a real example: the next time you put undelivered parcels away (today). Leave out names and identifying details.

Step 2Fill in [Items] and [Rules] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.3/5 · O*NET work activity: Store items..

Feed mail into postage canceling devices or hand stamp mail to cancel postage.

Daily

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to feed mail into postage canceling devices or hand stamp mail to cancel postage.

Context: The work draws on transportation, sales and marketing and customer and personal service.
What's loaded: [slides, cargo]
Requirements: [order, distribution]

List steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Loading checklist

Step 1Pick a real example: the next time you feed mail (today).

Step 2Fill in [What's loaded] and [Requirements] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 3.8/5 · O*NET work activity: Load materials or equipment..

Get the full prompt pack for Postal Service Clerks

Every task, prompt and 10-minute exercise on this page in one PDF, formatted to print or keep on your desktop. Free.

Your next moves

Skills to build

From O*NET's ratings of how important each skill is in this job, matched to which part of the work it supports.

Stays human Deepen these

They power the human-led work, which is the part of the job AI can't take over.

Judgment and Decision Makingimportance 2.9/5
Used in: Estimating the Quantifiable Characteristics of Products, Events, or Information
Mathematicsimportance 2.8/5
Used in: Estimating the Quantifiable Characteristics of Products, Events, or Information
Time Managementimportance 3.0/5
Used in: Performing Administrative Activities
Complex Problem Solvingimportance 2.8/5
Used in: Monitoring and Controlling Resources

With AI Use these to work with AI

When AI does the first draft, these are the skills you use to brief it and check what comes back.

Active Listeningimportance 3.4/5
Used in: Interpreting the Meaning of Information for Others
Reading Comprehensionimportance 3.1/5
Used in: Evaluating Information to Determine Compliance with Standards
Speakingimportance 3.2/5
Used in: Interpreting the Meaning of Information for Others
Critical Thinkingimportance 3.0/5
Used in: Evaluating Information to Determine Compliance with Standards

Where you could move

Related jobs from O*NET with the closest skill profile, favouring ones where more of the work stays human. No step down in preparation.

Postal Service Mail Carriers64% human-led · Same preparation · $60,550/yr · usually high school diploma
Your skills already line up
Stockers and Order Fillers69% human-led · Same preparation
Your skills already line up
Parking Attendants100% human-led · Same preparation · usually high school diploma
Your skills already line up
Cashiers34% human-led · Same preparation · $32,880/yr · usually high school diploma
Your skills already line up

New tasks appearing in this job

O*NET has started tracking 1 new or updated task here: 0 AI-ready, 0 AI-assist, 1 stays human. They have no worker ratings yet, so they aren't counted in the bar above.

Stock lobby with retail merchandise.

New in O*NET

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a postal service clerk. Part of my job is to stock lobby with retail merchandise.

Context: The work draws on transportation, sales and marketing and customer and personal service.
Supplies: [currency, merchandise]
Rules: [counts, sign-off]

List stocking and verification steps. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Supply stocking

Step 1Pick a real example: the next time you stock lobby.

Step 2Fill in [Supplies] and [Rules] with the real details, then run the prompt.

Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

New O*NET task (07/2016). O*NET hasn't linked it to work activities yet, so its label comes from similar tasks, such as “Clean and maintain lobby and common areas, such as restocking supplies and watering plants.” (Hotel, Motel, and Resort Desk Clerks), and was checked by hand. O*NET work activity: Stock supplies or merchandise.. Also involves: Clean facilities or equipment.; Store supplies or goods in kitchens or storage areas..

Getting into this job

High school diploma is most common (68% of workers)

High school or less 75%
Certificate or some college 25%

On-the-job training: 1–3 months
Related experience: 6–12 months

What workers in this job report, from O*NET surveys (typical values).

Software in this job

In-demand tools from O*NET. Many now have AI built in, so check what yours can do before adding a new tool.

Microsoft Windows