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O*NET detailed work activityRefer customers to appropriate personnel
AI-assistAnswer questions
14 jobs15 tasks
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Part of Assist others to access additional services or resources, under the O*NET work activity group Assisting and Caring for Others. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 12 AI-assist, 3 stays human).
Tasks built on this activity
- Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
- Refer patients to appropriate health care services or resources.
- Record guest comments or complaints, referring customers to managers as necessary.
- Refer customers to appropriate bank personnel to meet their financial needs.
- Refer patrons to gaming cashiers to collect winnings.
- Answer routine inquiries and refer patrons in need of professional assistance to librarians.
- Answer customers' questions about services and charges, or direct them to customer service centers.
- Refer exporters to experts in areas such as trade financing, international marketing, government export requirements, international banking, or marine insurance.
- Refer unresolved customer grievances to designated departments for further investigation.
- Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Tasks where it is part of the work
- Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies.
- Greet visitors, log them in and out of the facility, assign them security badges, and contact employee escorts.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.