Home › Work activities › Provide technical support for software maintenance or use
O*NET detailed work activityProvide technical support for software maintenance or use
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11 jobs13 tasks
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Part of Advise others on the design or use of technologies, under the O*NET work activity group Providing Consultation and Advice to Others. Individual tasks below can carry a different label when their own wording calls for it (1 AI-ready, 12 AI-assist, 0 stays human).
Tasks built on this activity
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Provide staff and users with assistance solving computer-related problems, such as malfunctions and program problems.
- Provide technical support for existing reports, dashboards, or other tools.
- Provide technical support to junior staff or clients.
- Provide technical guidance or support for the development or troubleshooting of systems.
- Provide technical support to junior staff or clients.
- Consult with end users regarding problems in accessing electronic content.
- Consult with customers or other departments on project status, proposals, or technical issues, such as software system design or maintenance.
- Inform Web site users of problems, problem resolutions, or application changes and updates.
- Provide training or technical assistance in Web site implementation or use.
- Provide technical expertise in Geographic Information Systems (GIS) technology to clients or users.
- Provide technical support to users or clients regarding the maintenance, development, or operation of Geographic Information Systems (GIS) databases, equipment, or applications.