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How a social worker can use AI, task by task

O*NET 21-1029.00: Social Workers, All Other15 common activities

All social workers not listed separately.

How this page is built: O*NET doesn't publish a task list for this catch-all occupation. This playbook is built from the related occupations it groups together: the work activities most of them share, classified the same way as every other task on the site. For a full task list, see Substance Abuse and Behavioral Disorder Counselors, Educational, Guidance, and Career Counselors and Advisors, Marriage and Family Therapists, Mental Health Counselors, Rehabilitation Counselors, Child, Family, and School Social Workers, Healthcare Social Workers, Mental Health and Substance Abuse Social Workers.
Type your own title and every prompt on this page updates to match. Also called: —.

Where AI fits in this job

AI-ready 6%AI-assist 54%Stays human 39%

Share of the job's common activities across related occupations, weighted by how important and how frequent each task is (O*NET ratings). 1 AI-ready, 8 AI-assist and 6 human-led tasks out of 15. This measures where AI can help, not whether the job will disappear.

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

  1. Maintain client records.Write it up · Several times a day
  2. Interview clients to gather information about their backgrounds, needs, or progress.Prepare to ask · Weekly
  3. Refer clients to community or social service programs.Answer questions · Weekly

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

  1. Collaborate with other professionals to assess client needs or plan treatments.Be there for people · Weekly
  2. Counsel clients or patients with substance abuse issues.Be there for people · Daily
  3. Supervise workers providing client or patient services.Lead people · Weekly

🔒 Many of these tasks involve people's information. Remove names and identifying details before using AI, or use only a tool your employer has approved.

AI can draft these 1

AI produces a usable first pass. You review it, fix it and own it.

Write reports or evaluations.

WeeklyIn 7 related jobs

AI turns complex material into plain-language handouts.

Show prompt & steps

AI is great at turning complicated material into plain-language guides, handouts, FAQs and how-tos for a specific audience. You check it's accurate.

Ready-to-use prompt

I work as a social worker. Part of my job is to write reports or evaluations.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Subject: [property, item]
Findings: [measurements, condition, values]

Draft the report following standard sections. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Evaluation or appraisal report

Step 1Pick a real example: the next time you write reports or evaluations (this week).
Step 2Fill in [Subject] and [Findings] with the real details, then run the prompt.
Step 3Check every answer is right for your workplace before you share it.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.1/5 · O*NET work activity: Write reports or evaluations..

AI can help you prep these 8

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Maintain client records.

Several times a dayIn 8 related jobs

AI drafts the structure and wording; the specifics and sign-off are yours.

Show prompt & steps

AI can draft the structure and standard wording. The specifics, the judgment calls and the sign-off are yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to maintain client records.

Context: We use Athena Software Penelope Case Management and Case management software.
Session or contact: [type, date, no names]
What happened: [rough notes]

Draft a structured case note (e.g. situation, assessment, plan) in neutral, factual language. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Case note

Step 1Pick a real example: the next time you maintain client records. Leave out names and identifying details.
Step 2Fill in [Session or contact] and [What happened] with the real details, then run the prompt.
Step 3Check it says only what you observed, and store it only in your approved system.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 4.5/5 · O*NET work activity: Maintain client records..

Interview clients to gather information about their backgrounds, needs, or progress.

WeeklyIn 9 related jobs

AI helps you prepare questions; the listening is yours.

Show prompt & steps

Use AI to prepare better questions and to organize your notes afterward. Listening to the person in front of you is yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to interview clients to gather information about their backgrounds, needs, or progress.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Client type: [counseling, employment, education]
Goal of the session: [intake, review, follow-up]

Write open questions, follow-ups, and a progress notes template. Order the questions sensibly, add follow-ups for vague answers, and give me a note-taking template.

10-minute exercise: Client progress interview

Step 1Pick a real example: the next time you interview clients (this week). Leave out names and identifying details.
Step 2Fill in [Client type] and [Goal of the session] with the real details, then run the prompt.
Step 3Use the notes template and adapt it after.

Don't record people or paste their answers into AI without consent and your employer's approval.

Importance 4.2/5 · O*NET work activity: Interview clients to gather information about their backgrounds, needs, or progress..

Refer clients to community or social service programs.

WeeklyIn 9 related jobs

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to refer clients to community or social service programs.

Context: We use Athena Software Penelope Case Management and Case management software; the work draws on therapy and counseling, psychology and sociology and anthropology.
Needs: [housing, food, debt, other]
Resources: [list]

Write clear referral information and next steps. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Community resource referrals

Step 1Pick a real example: the next time you refer clients (this week). Leave out names and identifying details.
Step 2Fill in [Needs] and [Resources] with the real details, then run the prompt.
Step 3Call to confirm services are still running.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.0/5 · O*NET work activity: Refer clients to community or social service programs..

Develop treatment plans for patients or clients.

WeeklyIn 7 related jobs

AI lays out options and timelines to react to.

Show prompt & steps

AI can lay out options, timelines and checklists to react to. Fitting it to your people, budget and situation is your call.

Ready-to-use prompt

I work as a social worker. Part of my job is to develop treatment plans for patients or clients.

Context: We use Practice Technology Prevail and Scheduling software; the work draws on therapy and counseling, psychology and sociology and anthropology.
Client type: [no names, presenting issues]
Goals: [what the client wants]

Draft a treatment plan structure: goals, objectives, interventions, timelines, review points. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

10-minute exercise: Treatment plan draft

Step 1Pick a real example: the next time you develop treatment plans for patients or clients (this week). Leave out names and identifying details.
Step 2Fill in [Client type] and [Goals] with the real details, then run the prompt.
Step 3Cross out anything that won't work on the ground and ask AI to revise with your corrections.

AI doesn't know your people, your site or your history. Treat its plan as a starting point to react to.

Importance 4.5/5 · O*NET work activity: Develop treatment plans for patients or clients..

Collect information about clients.

WeeklyIn 6 related jobs

AI helps you prepare questions; the listening is yours.

Show prompt & steps

Use AI to prepare better questions and to organize your notes afterward. Listening to the person in front of you is yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to collect information about clients.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Service: [therapy, counseling, assessment]
Information needed: [history, goals, risks]

Write an intake question flow, gentle follow-ups, and how to record answers. Flag questions that need special care.

10-minute exercise: Client intake questions

Step 1Pick a real example: the next time you collect information about clients (this week). Leave out names and identifying details.
Step 2Fill in [Service] and [Information needed] with the real details, then run the prompt.
Step 3Try one improved question and note the response.

Don't record people or paste their answers into AI without consent and your employer's approval.

Importance 4.2/5 · O*NET work activity: Collect information about clients..

Evaluate characteristics of individuals to determine needs or eligibility.

WeeklyIn 6 related jobs

AI helps you prepare questions; the listening is yours.

Show prompt & steps

Use AI to prepare better questions and to organize your notes afterward. Listening to the person in front of you is yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to evaluate characteristics of individuals to determine needs or eligibility.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Program or service: [housing, counseling, benefits, placement]
Criteria: [paste eligibility rules or assessment areas]

Write an assessment conversation: questions mapped to each criterion, documents to request, and a scoring or notes template. Flag questions that need sensitivity.

10-minute exercise: Eligibility or needs assessment

Step 1Pick a real example: the next time you evaluate characteristics of individuals (this week).
Step 2Fill in [Program or service] and [Criteria] with the real details, then run the prompt.
Step 3Use the question map in your next assessment and check every eligibility decision against the official rules.

Don't record people or paste their answers into AI without consent and your employer's approval.

Importance 4.2/5 · O*NET work activity: Evaluate characteristics of individuals to determine needs or eligibility..

Evaluate the effectiveness of counseling or educational programs.

MonthlyIn 6 related jobs

AI does the arithmetic and suggests what to look at; the conclusions are yours.

Show prompt & steps

AI can do the arithmetic, build the spreadsheet formula and suggest what to look at. Deciding what the numbers mean for your situation is still you.

Ready-to-use prompt

I work as a social worker. Part of my job is to evaluate the effectiveness of counseling or educational programs.

Context: We use Statistical software and Microsoft Excel; the work draws on therapy and counseling, psychology and sociology and anthropology.
Program: [type of counseling or education]
Outcome data: [paste anonymized scores, attendance, follow-ups]

Summarize outcomes, compare with goals or benchmarks, spot who benefits least, and suggest improvements. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

10-minute exercise: Counseling or education outcomes review

Step 1Pick a real example: the next time you evaluate the effectiveness of counseling or educational programs.
Step 2Fill in [Program] and [Outcome data] with the real details, then run the prompt.
Step 3Check the groups it flags against your own records before changing anything.

AI makes arithmetic mistakes. Recompute anything that matters with a spreadsheet formula.

Importance 3.9/5 · O*NET work activity: Evaluate the effectiveness of counseling or educational programs..

Help clients get needed services or resources.

MonthlyIn 6 related jobs

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a social worker. Part of my job is to help clients get needed services or resources.

Context: We use Athena Software Penelope Case Management and Case management software; the work draws on therapy and counseling, psychology and sociology and anthropology.
Client needs: [legal, financial, counseling]
Local resources: [list what you know]

Write plain explanations of how to get each kind of help. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Resource guide

Step 1Pick a real example: the next time you help clients get needed services or resources. Leave out names and identifying details.
Step 2Fill in [Client needs] and [Local resources] with the real details, then run the prompt.
Step 3Save the answers you'd actually use and tweak each one the first time you send it.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 3.8/5 · O*NET work activity: Help clients get needed services or resources..

These stay human 6

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

Collaborate with other professionals to assess client needs or plan treatments.

WeeklyIn 9 related jobs

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a social worker. Part of my job is to collaborate with other professionals to assess client needs or plan treatments.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Case: [general]
Professionals involved: [describe]

Prepare what to share, questions to ask, and how to reach a joint plan. Suggest ways to open, phrases to avoid, and how to handle it if things get tense. Then play the other person so I can practice.

10-minute exercise: Collaborative assessment prep

Step 1Pick a real example: the next time you collaborate with other professionals to assess client needs (this week). Leave out names and identifying details.
Step 2Fill in [Case] and [Professionals involved] with the real details, then run the prompt.
Step 3After the real conversation, write down what worked so you can reuse it.

Importance 4.1/5 · O*NET work activity: Collaborate with other professionals to assess client needs or plan treatments..

Counsel clients or patients with substance abuse issues.

DailyIn 7 related jobs

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a social worker. Part of my job is to counsel clients or patients with substance abuse issues.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Session: [individual, group, family]
Focus: [motivation, relapse prevention]

Prepare motivational-interviewing questions and reflections. Then play the client. Suggest ways to open, phrases to avoid, and how to handle it if things get tense. Then play the other person so I can practice.

10-minute exercise: Substance use counseling prep

Step 1Pick a real example: the next time you counsel clients or patients (today). Leave out names and identifying details.
Step 2Fill in [Session] and [Focus] with the real details, then run the prompt.
Step 3After the real conversation, write down what worked so you can reuse it.

Importance 4.2/5 · O*NET work activity: Counsel clients or patients with substance abuse issues..

Supervise workers providing client or patient services.

WeeklyIn 8 related jobs

Leading people runs on trust. AI can prep the paperwork around it.

Show prep prompt & steps

Where AI still helps: AI can prep the paperwork around leading: meeting agendas, feedback drafts, rotas, briefings and difficult-conversation rehearsals.

Prep prompt

I work as a social worker. Part of my job is to supervise workers providing client or patient services.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Supervisees: [interns, counselors]
Case themes: [describe, no client details]

Plan a supervision session: reflective questions, feedback and goals. Give me the key message in 2 sentences, how people might react, and how to respond to each.

10-minute exercise: Clinical supervision

Step 1Pick a real example: the next time you supervise workers providing client or patient services (this week). Leave out names and identifying details.
Step 2Fill in [Supervisees] and [Case themes] with the real details, then run the prompt.
Step 3Afterward, note one thing people responded to and one thing you'd change.

Importance 3.9/5 · O*NET work activity: Supervise workers providing client or patient services..

Monitor clients to evaluate treatment progress.

WeeklyIn 7 related jobs

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a social worker. Part of my job is to monitor clients to evaluate treatment progress.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Therapy type: [describe]
Goals: [what improvement looks like]

Suggest measurable progress indicators, tools to track them, and session review questions. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Treatment progress measures

Step 1Pick a real example: the next time you monitor clients (this week). Leave out names and identifying details.
Step 2Fill in [Therapy type] and [Goals] with the real details, then run the prompt.
Step 3Use one indicator with your next client.

Importance 4.1/5 · O*NET work activity: Monitor clients to evaluate treatment progress..

Counsel clients or patients regarding personal issues.

DailyIn 6 related jobs

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a social worker. Part of my job is to counsel clients or patients regarding personal issues.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Client concern: [general, no details]
Approach: [describe]

Prepare open questions and reflections. Then play the client. Suggest ways to open, phrases to avoid, and how to handle it if things get tense. Then play the other person so I can practice.

10-minute exercise: Counseling session prep

Step 1Pick a real example: the next time you counsel clients or patients regarding personal issues (today). Leave out names and identifying details.
Step 2Fill in [Client concern] and [Approach] with the real details, then run the prompt.
Step 3After the real conversation, write down what worked so you can reuse it.

Importance 4.3/5 · O*NET work activity: Counsel clients or patients regarding personal issues..

Develop working relationships with others to facilitate program activities.

MonthlyIn 6 related jobs

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a social worker. Part of my job is to develop working relationships with others to facilitate program activities.

Context: The work draws on therapy and counseling, psychology and sociology and anthropology.
Partners: [employers, schools, referral sources]
Program: [what I'm offering or need]

Prepare an outreach pitch, questions, and how to keep the relationship going. Then play the partner.

10-minute exercise: Partner outreach

Step 1Pick a real example: the next time you develop working relationships.
Step 2Fill in [Partners] and [Program] with the real details, then run the prompt.
Step 3Track contacts and follow-ups in one place.

Importance 3.8/5 · O*NET work activity: Develop working relationships with others to facilitate program activities..

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