How a credit counselor can use AI, task by task

I work as a credit counselor. Part of my job is to assess clients' overall financial situations by reviewing income, assets, debts, expenses, credit reports, or other financial information.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [no names]
Figures: [income, expenses, debts, assets]

Summarize financial health, ratios, and options. Show formulas. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

I work as a credit counselor. Part of my job is to create debt management plans, spending plans, or budgets to assist clients to meet financial goals.

Context: We use SAP software and Oracle PeopleSoft; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [income, expenses, debts, no names]
Goals: [avoid default, save, pay off]

Draft a budget and prioritized repayment plan with formulas. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

I work as a credit counselor. Part of my job is to interview clients by telephone or in person to gather financial information.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [type of client, no personal data]
Purpose: [plan, counseling, loan]

Write a fact-find question list covering income, expenses, debts, goals, and a template to record answers.

I work as a credit counselor. Part of my job is to recommend educational materials or resources to clients on matters, such as financial planning, budgeting, or credit.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Topic: [budgeting, retirement, services]
Client situation: [general, no personal data]

Explain in plain language with examples. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to explain general financial topics to clients, such as credit report ratings, bankruptcy laws, consumer protection laws, wage attachments, or collection actions.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Topic: [budgeting, retirement, services]
Client situation: [general, no personal data]

Explain in plain language with examples. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to advise clients or respond to inquiries about financial matters in person or via phone, email, Web site, or Internet chat.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Topic: [duties, budgets, cost analysis]
Audience: [importers, departments]

Explain options clearly. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to review changes to financial, family, or employment situations to determine whether changes to existing debt management plans, spending plans, or budgets are needed.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [no names]
Figures: [income, expenses, debts, assets]

Summarize financial health, ratios, and options. Show formulas. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

I work as a credit counselor. Part of my job is to prioritize client debt repayment to avoid dire consequences, such as bankruptcy or foreclosure or to reduce overall costs, such as by paying high-interest or short-term loans first.

Context: We use SAP software and Oracle PeopleSoft; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [income, expenses, debts, no names]
Goals: [avoid default, save, pay off]

Draft a budget and prioritized repayment plan with formulas. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

I work as a credit counselor. Part of my job is to explain services or policies to clients, such as debt management program rules, advantages and disadvantages of using services, or creditor concession policies.

Context: The work draws on economics and accounting, customer and personal service and administrative.
Rules or regulations: [paste]
Who needs to understand: [customers, employers, individuals]

Write a plain-language version, examples and common questions. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to advise clients on housing matters, such as housing rental, homeownership, mortgage delinquency, or foreclosure prevention.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Topic: [duties, budgets, cost analysis]
Audience: [importers, departments]

Explain options clearly. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to refer clients to social service or community resources for needs beyond those of credit or debt counseling.

Context: We use Cooperative Processing Resources DMS Professional Suite and Prime Debt Software Credit Repair; the work draws on economics and accounting, customer and personal service and administrative.
Needs: [housing, food, debt, other]
Resources: [list]

Write clear referral information and next steps. Keep answers to 2-3 sentences and flag any that depend on the situation.

I work as a credit counselor. Part of my job is to explain loan information to clients, such as available loan types, eligibility requirements, or loan restrictions.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Information: [tax advantages, assessments]
Audience: [donors, property owners]

Explain clearly with an example. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to teach courses or seminars on topics, such as budgeting, management of personal finances, or financial literacy.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Topic: [budgeting, retirement, services]
Client situation: [general, no personal data]

Explain in plain language with examples. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

I work as a credit counselor. Part of my job is to create action plans to assist clients in obtaining permanent housing via rent or mortgage programs.

Context: We use SAP software and Oracle PeopleSoft; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [income, expenses, debts, no names]
Goals: [avoid default, save, pay off]

Draft a budget and prioritized repayment plan with formulas. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

I work as a credit counselor. Part of my job is to negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions, time extensions, or payment plans.

Context: The work draws on economics and accounting, customer and personal service and administrative.
Dispute: [claim, complaint]
Range: [limits]

Prepare and role-play. Keep claims honest, list likely objections with responses, and role-play the other side so I can practice.

I work as a credit counselor. Part of my job is to conduct research to help clients avoid repossessions or foreclosures or remove levies or wage garnishments.

Context: We use SAP software and Oracle PeopleSoft; the work draws on economics and accounting, customer and personal service and administrative.
Client situation: [income, expenses, debts, no names]
Goals: [avoid default, save, pay off]

Draft a budget and prioritized repayment plan with formulas. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

I work as a credit counselor. Part of my job is to investigate missing checks, payment histories, held funds, returned checks, or other related issues to resolve client or creditor problems.

Context: We use Freddie Mac Loan Prospector and Cooperative Processing Resources DMS Professional Suite; the work draws on economics and accounting, customer and personal service and administrative.
Records: [paste bills, statements]
Purpose: [cost control, research, review]

Flag unusual items and questions. Make a table: requirement, met / not met / unclear, and the exact evidence.

I work as a credit counselor. Part of my job is to disburse funds from client accounts to creditors.

Context: We use SAP software and Oracle PeopleSoft.
Accounts: [client]
Creditors: [describe]

Organize a disbursement schedule. Point out anything missing or inconsistent and suggest a template I can reuse.