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How a healthcare support worker can use AI, task by task

O*NET 31-9099.00: Healthcare Support Workers, All OtherMedian pay $48,430/year (BLS, May 2025)15 common activities

All healthcare support workers not listed separately.

How this page is built: O*NET doesn't publish a task list for this catch-all occupation. This playbook is built from the related occupations it groups together: the work activities most of them share, classified the same way as every other task on the site. For a full task list, see Speech-Language Pathology Assistants, Endoscopy Technicians.
Type your own title and every prompt on this page updates to match. Also called: —.

Where AI fits in this job

AI-ready 0%AI-assist 29%Stays human 71%

Share of the job's common activities across related occupations, weighted by how important and how frequent each task is (O*NET ratings). 0 AI-ready, 5 AI-assist and 10 human-led tasks out of 15. This measures where AI can help, not whether the job will disappear.

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

  1. Maintain medical records.Write it up · Several times a day
  2. Perform clerical work in medical settings.Handle the admin · Several times a day
  3. Develop patient therapy programs.Plan & schedule · Daily

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

  1. Monitor medical equipment to ensure proper functioning.Watch & inspect · Daily
  2. Clean medical equipment.Hands-on care · Several times a day
  3. Assist practitioners to perform medical procedures.Hands-on care · Several times a day

🔒 Many of these tasks involve people's information. Remove names and identifying details before using AI, or use only a tool your employer has approved.

AI can draft these 0

AI produces a usable first pass. You review it, fix it and own it.

None of this job's tasks are here.

AI can help you prep these 5

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Maintain medical records.

Several times a day

AI drafts the structure and wording; the specifics and sign-off are yours.

Show prompt & steps

AI can draft the structure and standard wording. The specifics, the judgment calls and the sign-off are yours.

Ready-to-use prompt

I work as a healthcare support worker. Part of my job is to maintain medical records.

Context: We use Biofeedback software and Bungalow Software Aphasia Tutor.
Care given: [type, no patient details]
Observations: [rough notes]

Draft a factual care record entry. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Care record entry

Step 1Pick a real example: the next time you maintain medical records. Leave out names and identifying details.
Step 2Fill in [Care given] and [Observations] with the real details, then run the prompt.
Step 3Enter it only in your approved system and check accuracy.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 4.8/5 · O*NET work activity: Maintain medical records..

Perform clerical work in medical settings.

Several times a day

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a healthcare support worker. Part of my job is to perform clerical work in medical settings.

Context: We use Biofeedback software and Bungalow Software Aphasia Tutor.
Tasks: [registration, calls, forms]
Rules: [privacy]

Make task checklists and phone scripts. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Medical office tasks

Step 1Pick a real example: the next time you perform clerical work in medical settings.
Step 2Fill in [Tasks] and [Rules] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.7/5 · O*NET work activity: Perform clerical work in medical settings..

Develop patient therapy programs.

Daily

AI lays out options and timelines to react to.

Show prompt & steps

AI can lay out options, timelines and checklists to react to. Fitting it to your people, budget and situation is your call.

Ready-to-use prompt

I work as a healthcare support worker. Part of my job is to develop patient therapy programs.

Context: We use Microsoft Excel; the work draws on therapy and counseling, psychology and education and training.
Patient needs: [general, no names]
Goals: [function]

Suggest activities graded by difficulty and how to adapt them. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

10-minute exercise: Therapy activity plan

Step 1Pick a real example: the next time you develop patient therapy programs (today). Leave out names and identifying details.
Step 2Fill in [Patient needs] and [Goals] with the real details, then run the prompt.
Step 3Cross out anything that won't work on the ground and ask AI to revise with your corrections.

AI doesn't know your people, your site or your history. Treat its plan as a starting point to react to.

Importance 4.5/5 · O*NET work activity: Develop patient therapy programs..

Teach medical procedures to healthcare personnel.

MonthlyIn 2 related jobs

AI preps the materials; reading the room is you.

Show prompt & steps

AI preps the materials: lesson outlines, quizzes, examples, practice scenarios. Reading the room and coaching people is still you.

Ready-to-use prompt

I work as a healthcare support worker. Part of my job is to teach medical procedures to healthcare personnel.

Context: We use Biofeedback software and Bungalow Software Aphasia Tutor; the work draws on therapy and counseling, psychology and education and training.
Topic: [clinical area]
Learners: [residents, therapists]

Plan teaching with cases and questions. Include timings, a realistic practice scenario from my work, and a short check for understanding with answers.

10-minute exercise: Teaching residents or staff

Step 1Pick a real example: the next time you teach medical procedures to healthcare personnel. Leave out names and identifying details.
Step 2Fill in [Topic] and [Learners] with the real details, then run the prompt.
Step 3Swap one AI example for a real story from your own work. Real stories are what people remember.

Check that every procedure in the material matches your workplace's actual standards.

Importance 3.8/5 · O*NET work activity: Teach medical procedures to healthcare personnel..

Prepare medical reports or documents.

Daily

AI drafts the structure and wording; the specifics and sign-off are yours.

Show prompt & steps

AI can draft the structure and standard wording. The specifics, the judgment calls and the sign-off are yours.

Ready-to-use prompt

I work as a healthcare support worker. Part of my job is to prepare medical reports or documents.

Context: We use Biofeedback software and Bungalow Software Aphasia Tutor.
Document: [report, transcription]
Source: [notes, dictation, no identifiers]

Draft the document, expanding abbreviations. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Medical document draft

Step 1Pick a real example: the next time you prepare medical reports or documents (today).
Step 2Fill in [Document] and [Source] with the real details, then run the prompt.
Step 3The clinician reviews and signs; check every term.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 4.3/5 · O*NET work activity: Prepare medical reports or documents..

These stay human 10

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

Monitor medical equipment to ensure proper functioning.

DailyIn 2 related jobs

Needs your eyes on site. AI can build the checklist and the report.

Show prep prompt & steps

Where AI still helps: AI can build your inspection checklists, explain standards and turn your notes and photos into clean reports.

Prep prompt

I work as a healthcare support worker. Part of my job is to monitor medical equipment to ensure proper functioning.

Context: The work draws on therapy and counseling, psychology and education and training.
Equipment: [device type and model]
Manufacturer guidance: [paste the daily check section]

Turn this into a quick pre-use and in-use check: signs of malfunction (leaks, loose parts, alarms, readings), what to do for each, and a log template. No patient details.

10-minute exercise: Medical equipment check routine

Step 1Pick a real example: the next time you monitor medical equipment (today).
Step 2Fill in [Equipment] and [Manufacturer guidance] with the real details, then run the prompt.
Step 3Run the check next shift and keep it only where it matches the manufacturer's manual.

Importance 4.2/5 · O*NET work activity: Monitor medical equipment to ensure proper functioning..

Clean medical equipment.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to clean medical equipment.

Context: The work draws on therapy and counseling, psychology and education and training.
Equipment: [wheelchairs, beds, portable devices]
Rules: [infection control]

List cleaning steps and documentation. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Medical equipment cleaning

Step 1Pick a real example: the next time you clean medical equipment.
Step 2Fill in [Equipment] and [Rules] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 5.0/5 · O*NET work activity: Clean medical equipment..

Assist practitioners to perform medical procedures.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to assist practitioners to perform medical procedures.

Context: The work draws on therapy and counseling, psychology and education and training.
Procedure: [dental, minor procedure]
Setup: [instruments, materials]

List setup, sequence and emergency steps. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Chairside assisting prep

Step 1Pick a real example: the next time you assist practitioners.
Step 2Fill in [Procedure] and [Setup] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 4.8/5 · O*NET work activity: Assist practitioners to perform medical procedures..

Collect biological specimens from patients.

Several times a day

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a healthcare support worker. Part of my job is to collect biological specimens from patients.

Context: The work draws on therapy and counseling, psychology and education and training.
Specimen: [blood, urine, tissue, swab]
Protocol: [your facility's steps]

Make a checklist: identification, collection, labelling, storage and transport. No patient details. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Specimen collection refresher

Step 1Pick a real example: the next time you collect biological specimens. Leave out names and identifying details.
Step 2Fill in [Specimen] and [Protocol] with the real details, then run the prompt.
Step 3Compare every step with your facility protocol.

Importance 4.9/5 · O*NET work activity: Collect biological specimens from patients..

Prepare patient treatment areas for use.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to prepare patient treatment areas for use.

Context: The work draws on therapy and counseling, psychology and education and training.
Area: [therapy room, bay]
Needs: [equipment, supplies]

Make a set-up checklist. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Treatment area prep

Step 1Pick a real example: the next time you prepare patient treatment areas. Leave out names and identifying details.
Step 2Fill in [Area] and [Needs] with the real details, then run the prompt.
Step 3Check cleaning and stock before each patient.

Importance 4.6/5 · O*NET work activity: Prepare patient treatment areas for use..

Operate medical equipment.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to operate medical equipment.

Context: The work draws on therapy and counseling, psychology and education and training.
Equipment: [monitor, line, device]
Procedure: [describe]

List set-up and checks. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Medical equipment use

Step 1Pick a real example: the next time you operate medical equipment.
Step 2Fill in [Equipment] and [Procedure] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 4.7/5 · O*NET work activity: Operate medical equipment..

Implement therapeutic programs to improve patient functioning.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to implement therapeutic programs to improve patient functioning.

Context: The work draws on therapy and counseling, psychology and education and training.
Program: [behaviour plan, follow-up care]
My role: [aide, therapist]

List implementation steps, observations to record and when to report. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Therapeutic program support

Step 1Pick a real example: the next time you implement therapeutic programs to improve patient. Leave out names and identifying details.
Step 2Fill in [Program] and [My role] with the real details, then run the prompt.
Step 3Follow the plan as written and report deviations.

Importance 4.8/5 · O*NET work activity: Implement therapeutic programs to improve patient functioning..

Maintain medical equipment or instruments.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to maintain medical equipment or instruments.

Context: The work draws on therapy and counseling, psychology and education and training.
Equipment: [low vision devices, exercise equipment]
Tasks: [cleaning, checks]

List maintenance routine. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Device or equipment upkeep

Step 1Pick a real example: the next time you maintain medical equipment or instruments.
Step 2Fill in [Equipment] and [Tasks] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 4.9/5 · O*NET work activity: Maintain medical equipment or instruments..

Prepare medical instruments or equipment for use.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to prepare medical instruments or equipment for use.

Context: The work draws on therapy and counseling, psychology and education and training.
Equipment: [oxygen, x-ray, supplies]
Procedure: [describe]

List set-up and safety checks. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Treatment equipment set-up

Step 1Pick a real example: the next time you prepare medical instruments or equipment.
Step 2Fill in [Equipment] and [Procedure] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 4.7/5 · O*NET work activity: Prepare medical instruments or equipment for use..

Move patients to or from treatment areas.

Several times a day

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a healthcare support worker. Part of my job is to move patients to or from treatment areas.

Context: The work draws on therapy and counseling, psychology and education and training.
Transfer: [within hospital, between facilities]
Patient needs: [equipment, monitoring, general only]

Make a pre-transfer checklist, handoff points and safety checks. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Patient transfer checklist

Step 1Pick a real example: the next time you move patients. Leave out names and identifying details.
Step 2Fill in [Transfer] and [Patient needs] with the real details, then run the prompt.
Step 3Compare it with your facility's transfer protocol.

Importance 4.1/5 · O*NET work activity: Move patients to or from treatment areas..

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