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How an office / administrative support worker can use AI, task by task

O*NET 43-9199.00: Office and Administrative Support Workers, All Other15 common activities

All office and administrative support workers not listed separately.

How this page is built: O*NET doesn't publish a task list for this catch-all occupation. This playbook is built from the related occupations it groups together: the work activities most of them share, classified the same way as every other task on the site. For a full task list, see Statistical Assistants.
Type your own title and every prompt on this page updates to match. Also called: —.

Where AI fits in this job

AI-ready 66%AI-assist 34%Stays human 0%

Share of the job's common activities across related occupations, weighted by how important and how frequent each task is (O*NET ratings). 9 AI-ready, 6 AI-assist and 0 human-led tasks out of 15. This measures where AI can help, not whether the job will disappear.

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

  1. Analyze operational or research data.Crunch the numbers · Daily
  2. File documents or records.Handle the admin · Daily
  3. Enter information into databases or software programs.Handle the admin · Weekly

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

None of this job's listed tasks fall in this group.

AI can draft these 9

AI produces a usable first pass. You review it, fix it and own it.

Analyze operational or research data.

Daily

AI finds trends and writes the spreadsheet formulas.

Show prompt & steps

Paste a spreadsheet or table and ask AI to find trends, outliers and totals, or to write the formula you need. It's like having an analyst on call.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to analyze operational or research data.

Context: We use Tableau and SAS; the work draws on mathematics, computers and electronics and law and government.
Data: [paste]
Question: [rates, reserves, performance]

Analyze and explain. Show your working step by step and give spreadsheet formulas so I can reproduce the numbers.

10-minute exercise: Operational data analysis

Step 1Pick a real example: the next time you analyze operational (today).
Step 2Fill in [Data] and [Question] with the real details, then run the prompt.
Step 3Recompute the most important number yourself before you trust the rest.

AI makes arithmetic mistakes. Recompute anything that matters with a spreadsheet formula.

Importance 4.5/5 · O*NET work activity: Analyze operational or research data..

File documents or records.

Daily

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to file documents or records.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Access.
Documents: [transcripts, exhibits, records]
Rules: [court, office]

Make a filing checklist and naming scheme. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Filing system

Step 1Pick a real example: the next time you file documents or records (today).
Step 2Fill in [Documents] and [Rules] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.4/5 · O*NET work activity: File documents or records..

Enter information into databases or software programs.

Weekly

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to enter information into databases or software programs.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Access.
Data: [sales, records]
System: [software]

Design an entry template and checks. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Data entry template

Step 1Pick a real example: the next time you enter information (this week).
Step 2Fill in [Data] and [System] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · O*NET work activity: Enter information into databases or software programs..

Compile data or documentation.

Weekly

AI writes the first draft from your notes; you check every fact.

Show prompt & steps

Give AI your rough notes, numbers or last version and it will turn them into a clean, well-structured first draft. You check every fact and figure before it goes anywhere.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to compile data or documentation.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Word.
Here's what I have for the data or documentation: [rough notes, the facts, figures and decisions behind it]

Write a clear first draft that I can check and finish. Keep it [one page / short / formal], laid out so I can paste it into Hyland OnBase Enterprise Content Management or Microsoft Word. Use headings if they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Draft the data or documentation

Step 1Pull up the last data or documentation you did, or jot 5 rough bullets for the next one.
Step 2Paste the prompt and put those bullets in [rough notes]. Pick the length in [one page / short / formal] to match what goes into Hyland OnBase Enterprise Content Management or Microsoft Word.
Step 3Fix every [CHECK] against your source and anything else that's wrong, then compare the time with writing the data or documentation from scratch.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 4.2/5 · O*NET work activity: Compile data or documentation..

Check data for recording errors.

Weekly

AI is a tireless first-pass checker.

Show prompt & steps

AI is a tireless proofreader. It catches inconsistencies, missing fields and errors across documents and data, so your review time goes on what matters.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to check data for recording errors.

Context: We use Hyland OnBase Enterprise Content Management and SAS; the work draws on mathematics, computers and electronics and law and government.
Records: [paste interview or file data]
Required fields: [list]

Flag missing, inconsistent or unclear items. Make a table: requirement, met / not met / unclear, and the exact evidence.

10-minute exercise: Completeness check

Step 1Pick a real example: the next time you check data for recording errors (this week).
Step 2Fill in [Records] and [Required fields] with the real details, then run the prompt.
Step 3Do your usual review too, and note what AI caught and what it missed.

AI can miss things and sound sure about it. Use it to catch extra problems, not as the final check.

Importance 4.2/5 · O*NET work activity: Check data for recording errors..

Code data or other information.

Weekly

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to code data or other information.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Access.
Data: [patient, survey]
System: [ICD, codebook]

Make a coding reference for common cases. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Coding guide

Step 1Pick a real example: the next time you code data or other information (this week).
Step 2Fill in [Data] and [System] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.8/5 · O*NET work activity: Code data or other information..

Prepare research or technical reports.

Weekly

AI turns complex material into plain-language handouts.

Show prompt & steps

AI is great at turning complicated material into plain-language guides, handouts, FAQs and how-tos for a specific audience. You check it's accurate.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to prepare research or technical reports.

Context: The work draws on mathematics, computers and electronics and law and government.
Report topic: [describe]
Findings: [paste notes, data]
Audience: [describe]

Draft a report outline and plain-language summary. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Technical report draft

Step 1Pick a real example: the next time you prepare research or technical reports (this week).
Step 2Fill in [Report topic], [Findings] and [Audience] with the real details, then run the prompt.
Step 3Check every answer is right for your workplace before you share it.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.1/5 · O*NET work activity: Prepare research or technical reports..

Write computer programming code.

Weekly

AI writes, explains and tests code you review.

Show prompt & steps

AI coding assistants can write, explain, test and refactor code from a plain description. You review, test and own what ships.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to write computer programming code.

Context: We use A programming language APL and Microsoft Visual Basic; the work draws on mathematics, computers and electronics and law and government.
Language and context: [language, existing code]
Goal: [what it should do]
Constraints: [style, performance, security]

Propose an approach, then write the code with comments and tests. Propose the approach first, then the code with comments and tests, and point out security risks.

10-minute exercise: Write code

Step 1Pick a real example: the next time you write computer programming code (this week).
Step 2Fill in [Language and context], [Goal] and [Constraints] with the real details, then run the prompt.
Step 3Run the tests yourself and read every line before merging.

Don't paste secrets, passwords or proprietary code into tools your employer hasn't approved.

Importance 3.7/5 · O*NET work activity: Write computer programming code..

Develop data analysis or data management procedures.

Weekly

AI writes the first draft from your notes; you check every fact.

Show prompt & steps

Give AI your rough notes, numbers or last version and it will turn them into a clean, well-structured first draft. You check every fact and figure before it goes anywhere.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to develop data analysis or data management procedures.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Word.
Data process: [analysis, error checking]
Users: [describe]

Draft procedures and a user manual section. Use plain language and headings where they help, and mark anything you had to guess with [CHECK].

10-minute exercise: Data procedure manual

Step 1Pick a real example: the next time you develop data analysis or data management procedures (this week).
Step 2Fill in [Data process] and [Users] with the real details, then run the prompt.
Step 3Test the procedure on a real dataset.

AI will happily make up numbers, names and dates. Every fact in the draft needs checking against your source.

Importance 3.5/5 · O*NET work activity: Develop data analysis or data management procedures..

AI can help you prep these 6

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Present research results to others.

Monthly

AI helps you prepare clearer wording and likely questions.

Show prompt & steps

Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to present research results to others.

Context: The work draws on mathematics, computers and electronics and law and government.
Audience: [management, clients, meeting]
Results: [paste key findings and numbers]

Turn this into a short presentation: headline message, 3 key charts to make, plain-language explanations, and likely questions with answers.

10-minute exercise: Present research results

Step 1Pick a real example: the next time you present research results.
Step 2Fill in [Audience] and [Results] with the real details, then run the prompt.
Step 3Check every number on your slides against the analysis output.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.5/5 · O*NET work activity: Present research results to others..

Communicate organizational information to customers or other stakeholders.

Monthly

AI helps you prepare clearer wording and likely questions.

Show prompt & steps

Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to communicate organizational information to customers or other stakeholders.

Context: The work draws on mathematics, computers and electronics and law and government.
Information: [financial results, strategy]
Stakeholders: [investors, customers]

Draft a clear update and Q&A. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Stakeholder update

Step 1Pick a real example: the next time you communicate organizational information to customers or other stakeholders. Leave out names and identifying details.
Step 2Fill in [Information] and [Stakeholders] with the real details, then run the prompt.
Step 3Check every answer is right for your workplace before you share it.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.5/5 · O*NET work activity: Communicate organizational information to customers or other stakeholders..

Communicate results of environmental research.

Monthly

AI helps you prepare clearer wording and likely questions.

Show prompt & steps

Use AI to prepare: simpler wording, analogies, likely questions and a one-page handout. The conversation itself is yours.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to communicate results of environmental research.

Context: The work draws on mathematics, computers and electronics and law and government.
Findings: [paste summary]
Audience: [peers, public, policymakers]

Draft a talk outline or summary for the audience. Use plain language, one everyday analogy, and the questions people are most likely to ask with short answers.

10-minute exercise: Research communication

Step 1Pick a real example: the next time you communicate results of environmental research.
Step 2Fill in [Findings] and [Audience] with the real details, then run the prompt.
Step 3Check every answer is right for your workplace before you share it.

Rules, prices and policies change. Make sure AI is working from your current official version.

Importance 4.5/5 · O*NET work activity: Communicate results of environmental research..

Present information to the public.

Monthly

AI builds you an answer bank; exceptions and the human touch are yours.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to present information to the public.

Context: We use Avidian Technologies Prophet; the work draws on mathematics, computers and electronics and law and government.
Topic: [speech, article, statement]
Audience: [describe]

Write key messages and answers to likely questions. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Public presentation

Step 1Pick a real example: the next time you present information to the public.
Step 2Fill in [Topic] and [Audience] with the real details, then run the prompt.
Step 3Save the answers you'd actually use and tweak each one the first time you send it.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.5/5 · O*NET work activity: Present information to the public..

Confer with clients to determine needs.

Monthly

AI helps you prepare questions; the listening is yours.

Show prompt & steps

Use AI to prepare better questions and to organize your notes afterward. Listening to the person in front of you is yours.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to confer with clients to determine needs.

Context: The work draws on mathematics, computers and electronics and law and government.
Project: [design, craft, presentation]
What I need to know: [goals, budget, audience, constraints]

Write brief-taking questions and a summary template. Order the questions sensibly, add follow-ups for vague answers, and give me a note-taking template.

10-minute exercise: Client brief interview

Step 1Pick a real example: the next time you confer with clients. Leave out names and identifying details.
Step 2Fill in [Project] and [What I need to know] with the real details, then run the prompt.
Step 3Read the summary back to the client to confirm.

Don't record people or paste their answers into AI without consent and your employer's approval.

Importance 3.8/5 · O*NET work activity: Confer with clients to determine needs..

Send information, materials or documentation.

Monthly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as an office / administrative support worker. Part of my job is to send information, materials or documentation.

Context: We use Hyland OnBase Enterprise Content Management and Microsoft Access.
What to send: [notices, submissions]
Recipients: [describe]

Draft notices and a send checklist. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Sending notices or materials

Step 1Pick a real example: the next time you send information and materials or documentation.
Step 2Fill in [What to send] and [Recipients] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.4/5 · O*NET work activity: Send information, materials or documentation..

These stay human 0

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

None of this job's tasks are here.

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