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How a concierge can use AI, task by task

O*NET 39-6012.00: ConciergesMedian pay $38,950/year (BLS, May 2025)18 tasksJob Zone 2: Some preparation

Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.

Type your own title and every prompt on this page updates to match. Also called: Activities Concierge, Chef Concierge, Club Concierge, Concierge, Conference Concierge, Front Desk Agent, Guest Service Agent, Hotel Concierge, Lobby Concierge, Service Concierge.

Where AI fits in this job

AI-ready 5%AI-assist 62%Stays human 33%

Share of the job's tasks, weighted by how important and how frequent each task is (O*NET ratings). 1 AI-ready, 11 AI-assist and 6 human-led tasks out of 18. This measures where AI can help, not whether the job will disappear.

Information & paperwork
Thinking & planning
People & communication
Leading & teaching
Hands-on & physical

Shape of the job: importance of each kind of work activity (O*NET, 1 to 5).

🗓 Start here on Monday

The most frequent, most important tasks where AI can help right away.

  1. Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.Answer questions · Several times a day
  2. Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.Handle the admin · Daily
  3. Make travel arrangements for sightseeing or other tours.Handle the admin · Daily

💪 Lean into these

Core tasks that stay human. These skills get more valuable as the routine work gets automated.

  1. Provide directions to guests.Be there for people · Daily
  2. Pick up and deliver items or run errands for guests.Hands-on work · Weekly
  3. Receive, store, or deliver luggage or mail.Hands-on work · Weekly

Skills to build & where you could move ↓

🔒 Many of these tasks involve people's information. Remove names and identifying details before using AI, or use only a tool your employer has approved.

AI can draft these 1

AI produces a usable first pass. You review it, fix it and own it.

Perform office duties on a temporary basis when needed.

Weekly

AI handles forms, records and routine paperwork for you to verify.

Show prompt & steps

Forms, records, data entry, scheduling and routine paperwork are where AI saves the most time. It drafts, sorts, extracts and reformats while you verify.

Ready-to-use prompt

I work as a concierge. Part of my job is to perform office duties on a temporary basis when needed.

Context: We use Budgeting software and Yardi software.
Tasks: [list]
Deadlines: [describe]

Organize into a prioritized checklist and templates. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Admin task organizer

Step 1Pick a real example: the next time you perform office duties (this week).
Step 2Fill in [Tasks] and [Deadlines] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.6/5 · core task · O*NET work activity: Perform administrative or clerical tasks..

AI can help you prep these 11

AI speeds up the prep, drafting or thinking. The core of the task is still yours.

Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Several times a day

AI builds you an answer bank; exceptions and the human touch are yours.

📊 Real AI use (Anthropic Economic Index, Apr 2026 to May 2026): AI completed the task directly in 79% of those conversations; the rest were back-and-forth with the person.

Show prompt & steps

Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.

Ready-to-use prompt

I work as a concierge. Part of my job is to provide information about local features, such as shopping, dining, nightlife, or recreational destinations.

Context: The work draws on customer and personal service, transportation and administrative.
Events: [list]
Details: [times, prices, rules]

Write quick answers patrons will ask for. Keep answers to 2-3 sentences and flag any that depend on the situation.

10-minute exercise: Event info answers

Step 1Pick a real example: the next time you provide information about local features.
Step 2Fill in [Events] and [Details] with the real details, then run the prompt.
Step 3Save the answers you'd actually use and tweak each one the first time you send it.

Don't paste customers' personal details into AI tools. Describe the situation instead.

Importance 4.6/5 · core task · O*NET work activity: Provide attraction or event information to patrons..

Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

Daily

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you make reservations (today).
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.3/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Make travel arrangements for sightseeing or other tours.

Daily

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to make travel arrangements for sightseeing or other tours.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you make travel arrangements (today).
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you book airline (this week). Leave out names and identifying details.
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.9/5 · core task · O*NET work activity: Arrange services or reservations for patrons.. Also involves: Provide customer service to clients or users..

Order flowers for guests.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to order flowers for guests.

Context: We use Budgeting software and Yardi software.
What I need: [parts, lab supplies, materials]
Stock and usage: [current levels, how fast we use them]
Suppliers: [who we buy from]

Make an order list with quantities, a reorder-point table and a requisition template. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Ordering supplies

Step 1Pick a real example: the next time you order flowers (this week). Leave out names and identifying details.
Step 2Fill in [What I need], [Stock and usage] and [Suppliers] with the real details, then run the prompt.
Step 3Check part numbers and approvals before placing the order.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 4.1/5 · core task · O*NET work activity: Order materials, supplies, or equipment.. Also involves: Arrange delivery of goods or services..

Provide business services for guests, such as sending or receiving faxes or shipping packages.

Weekly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to provide business services for guests, such as sending or receiving faxes or shipping packages.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you provide business services for guests (this week). Leave out names and identifying details.
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.4/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Plan special events, parties, or meetings, which may include booking musicians or celebrities.

Monthly

AI lays out options and timelines to react to.

Show prompt & steps

AI can lay out options, timelines and checklists to react to. Fitting it to your people, budget and situation is your call.

Ready-to-use prompt

I work as a concierge. Part of my job is to plan special events, parties, or meetings, which may include booking musicians or celebrities.

Context: We use Work scheduling software and Microsoft Excel; the work draws on customer and personal service, transportation and administrative.
Event: [show, party, meeting]
Guests: [describe]

Plan schedule, bookings and checklist. Lay it out as a table with steps, owner, timing and what could go wrong, then list the decisions I still need to make.

10-minute exercise: Recreational event plan

Step 1Pick a real example: the next time you plan special events, parties and meetings.
Step 2Fill in [Event] and [Guests] with the real details, then run the prompt.
Step 3Cross out anything that won't work on the ground and ask AI to revise with your corrections.

AI doesn't know your people, your site or your history. Treat its plan as a starting point to react to.

Importance 3.9/5 · core task · O*NET work activity: Organize recreational activities or events..

Provide food and beverage services to guests.

Weekly

AI preps talking points and practice; the relationship is yours.

Show prompt & steps

AI preps you: talking points, objection handling, tailored outreach and negotiation scenarios. The relationship and reading the room are yours.

Ready-to-use prompt

I work as a concierge. Part of my job is to provide food and beverage services to guests.

Context: The work draws on customer and personal service, transportation and administrative.
What I'm selling: [products, services, memberships]
Customer: [type, needs]

Prepare a pitch, questions and honest answers to objections. Keep claims honest, list likely objections with responses, and role-play the other side so I can practice.

10-minute exercise: Sales conversation

Step 1Pick a real example: the next time you provide food and beverage services (this week). Leave out names and identifying details.
Step 2Fill in [What I'm selling] and [Customer] with the real details, then run the prompt.
Step 3Ask for feedback on your answers and write down your best line for the real conversation.

Make sure every claim AI writes about your product is true and allowed. Over-promising is on you.

Importance 3.8/5 · O*NET work activity: Sell products or services..

Arrange childcare services for guests.

Monthly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to arrange childcare services for guests.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you arrange childcare services for guests. Leave out names and identifying details.
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.9/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Arrange for the replacement of items lost by travelers.

Monthly

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to arrange for the replacement of items lost by travelers.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you arrange for the replacement of items lost.
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.4/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Arrange for interpreters or translators when patrons require such services.

A few times a year

AI preps the paperwork; approving and paying stay with you.

Show prompt & steps

AI can prep the paperwork, extract details from documents and make checklists. Approving, paying and verifying stay with you.

Ready-to-use prompt

I work as a concierge. Part of my job is to arrange for interpreters or translators when patrons require such services.

Context: We use Budgeting software and Yardi software.
Service: [laundry, shipping, repairs]
Details: [describe]

List arrangement steps and a confirmation note. Point out anything missing or inconsistent and suggest a template I can reuse.

10-minute exercise: Arrange patron services

Step 1Pick a real example: the next time you arrange for interpreters or translators.
Step 2Fill in [Service] and [Details] with the real details, then run the prompt.
Step 3Save the template and use it on the next one. Time both.

Personal, financial and health data shouldn't go into AI tools unless your employer has approved one for it.

Importance 3.2/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

These stay human 6

They need your hands, your presence or your accountable judgment. Lean into them: they get more valuable as routine work is automated.

📏 Measured in this job (O*NET work context): Face-to-face discussions: every day · Contact with others: constant contact with others · Dealing with the public: very important · Physical closeness to others: moderately close (at arm's length)

Provide directions to guests.

Daily

Human connection. Use AI only before and after, to prepare.

Show prep prompt & steps

Where AI still helps: Use AI before and after, not during. Prepare talking points, practise a hard conversation, or turn your notes into a follow-up.

Prep prompt

I work as a concierge. Part of my job is to provide directions to guests.

Context: The work draws on customer and personal service, transportation and administrative.
Venue: [facility, park, theatre]
Common requests: [restrooms, exits, attractions, seats]

Give me short, clear direction phrases for the most common requests, how to help people with mobility needs, and what to say in an emergency. Then play a lost visitor.

10-minute exercise: Giving directions

Step 1Pick a real example: the next time you provide directions (today). Leave out names and identifying details.
Step 2Fill in [Venue] and [Common requests] with the real details, then run the prompt.
Step 3Walk each route once so your directions match reality.

📊 People already use AI around this task (Anthropic Economic Index, Apr 2026 to May 2026). The task itself stays human-led.

Importance 4.3/5 · core task · O*NET work activity: Provide patrons with directions to locales or attractions..

Pick up and deliver items or run errands for guests.

Weekly

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a concierge. Part of my job is to pick up and deliver items or run errands for guests.

Context: The work draws on customer and personal service, transportation and administrative.
Deliveries: [items, addresses]
Requirements: [signatures, timing]

Plan the route and checklist. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Delivery run

Step 1Pick a real example: the next time you pick up (this week). Leave out names and identifying details.
Step 2Fill in [Deliveries] and [Requirements] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 4.0/5 · core task · O*NET work activity: Deliver items..

Receive, store, or deliver luggage or mail.

Weekly

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a concierge. Part of my job is to receive, store, or deliver luggage or mail.

Context: The work draws on customer and personal service, transportation and administrative.
Deliveries: [items, addresses]
Requirements: [signatures, timing]

Plan the route and checklist. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Delivery run

Step 1Pick a real example: the next time you receive, store, or deliver luggage or mail (this week).
Step 2Fill in [Deliveries] and [Requirements] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 3.6/5 · core task · O*NET work activity: Deliver items.. Also involves: Handle luggage or other possessions for patrons..

Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

Monthly

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a concierge. Part of my job is to carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.

Context: The work draws on customer and personal service, transportation and administrative.
What's involved: [searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides: where, when, who's affected]

Make me a step-by-step checklist to carry out unusual requests, the details I should double-check before I start, and a 3-line template for noting it's done.

10-minute exercise: Checklist: out unusual requests

Step 1Before you next carry out unusual requests, fill in [What's involved] with the real details.
Step 2Strike any step that doesn't match how your workplace does it, and add what only experience teaches.
Step 3Afterward, note it with the 3-line template and one thing you'd do differently next time.

Importance 3.7/5 · core task · O*NET work activity: Arrange services or reservations for patrons..

Assist guests with special needs by providing equipment such as wheelchairs.

Monthly

Hands-on care. AI only helps with prep, explanations and paperwork.

Show prep prompt & steps

Where AI still helps: AI can help around the care: plain-language explanations for patients, study and revision, checklists and paperwork drafts. Use only tools your employer has approved for health information.

Prep prompt

I work as a concierge. Part of my job is to assist guests with special needs by providing equipment such as wheelchairs.

Context: The work draws on customer and personal service, transportation and administrative.
Assistance: [communication, typing, tasks]
Client: [general]

List steps and tips. Keep it free of any patient details, add plain-language wording I can use with people, and list the warning signs that mean I should escalate.

10-minute exercise: Special needs assistance

Step 1Pick a real example: the next time you assist guests. Leave out names and identifying details.
Step 2Fill in [Assistance] and [Client] with the real details, then run the prompt.
Step 3Compare it line by line with your protocol. Your protocol always wins.

Importance 3.7/5 · core task · O*NET work activity: Assist individuals with special needs.. Also involves: Provide customer service to clients or users.; Provide customers with general information or assistance..

Clean and tidy hotel lounge.

Weekly

Physical, in-person work. AI helps with checklists and write-ups.

Show prep prompt & steps

Where AI still helps: AI helps around the job: decoding manuals and instructions, pre-job checklists, calculations and writing up what you did afterward.

Prep prompt

I work as a concierge. Part of my job is to clean and tidy hotel lounge.

Context: The work draws on customer and personal service, transportation and administrative.
Area: [lab, classroom, facility]
Hazards: [chemicals, materials]

Make a safe cleaning routine. Include the tools, materials and safety steps, the measurements or settings to double-check, and a 3-line template for logging the job. Flag anything to confirm in the manufacturer's manual.

10-minute exercise: Cleaning routine

Step 1Pick a real example: the next time you clean tidy hotel lounge (this week).
Step 2Fill in [Area] and [Hazards] with the real details, then run the prompt.
Step 3Check it against the manufacturer's manual and your site rules, and add the steps only experience teaches.

Importance 3.7/5 · O*NET work activity: Clean facilities or work areas..

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Your next moves

Skills to build

From O*NET's ratings of how important each skill is in this job, matched to which part of the work it supports.

With AI Use these to work with AI

When AI does the first draft, these are the skills you use to brief it and check what comes back.

  • Active Listeningimportance 4.0/5
    Used in: Assisting and Caring for Others
  • Speakingimportance 4.0/5
    Used in: Assisting and Caring for Others
  • Social Perceptivenessimportance 4.0/5
    Used in: Assisting and Caring for Others
  • Service Orientationimportance 4.0/5
    Used in: Assisting and Caring for Others

Where you could move

Related jobs from O*NET with the closest skill profile, favouring ones where more of the work stays human. No step down in preparation.

Getting into this job

High school diploma is most common (45% of workers)

  • High school or less 50%
  • Certificate or some college 36%
  • Associate's 5%
  • Bachelor's 9%
  • On-the-job training: 1–3 months
  • Related experience: 6–12 months

What workers in this job report, from O*NET surveys (typical values).

Software in this job

In-demand tools from O*NET. Many now have AI built in, so check what yours can do before adding a new tool.

Microsoft ExcelMicrosoft Office softwareMicrosoft OutlookMicrosoft PowerPointMicrosoft WordYardi software

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