Home › Work activities › Respond to customer inquiries
O*NET detailed work activityRespond to customer inquiries
AI-assistAnswer questions
11 jobs11 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 10 AI-assist, 1 stays human).
Tasks built on this activity
- Describe tour points of interest to group members, and respond to questions.
- Answer patrons' questions about gaming machine functions and payouts.
- Answer questions about game rules and casino policies.
- Answer questions about game rules or casino policies.
- Respond to questions from patrons, and provide information about animals, such as behavior, habitat, breeding habits, or facility activities.
- Accept music requests from event guests.
- Give door checks to patrons who are temporarily leaving establishments.
Tasks where it is part of the work
- Answer telephone inquiries, referring callers to pharmacist when necessary.
- Respond to questions from the public.
- Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
- Answer inquiries concerning the progress of medical cases, within the limits of confidentiality laws.