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O*NET detailed work activityResolve computer software problems
AI-readyTroubleshoot
7 jobs9 tasks
Describe the symptoms and error messages and AI walks you through likely causes and step-by-step fixes, most likely first.
Part of Resolve computer problems, under the O*NET work activity group Working with Computers. Individual tasks below can carry a different label when their own wording calls for it (4 AI-ready, 4 AI-assist, 1 stays human).
Tasks built on this activity
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Determine sources of Web page or server problems, and take action to correct such problems.
- Identify and correct deviations from database development standards.
Tasks where it is part of the work
- Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
- Correct testing-identified problems, or recommend actions for their resolution.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
- Identify problems uncovered by testing or customer feedback, and correct problems or refer problems to appropriate personnel for correction.
- Test backup or recovery plans regularly and resolve any problems.
- Install bookkeeping systems and resolve system problems.