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O*NET detailed work activity

Resolve computer network problems

Describe the symptoms and error messages and AI walks you through likely causes and step-by-step fixes, most likely first.

Part of Resolve computer problems, under the O*NET work activity group Working with Computers. Individual tasks below can carry a different label when their own wording calls for it (2 AI-ready, 2 AI-assist, 1 stays human).

Tasks built on this activity

• Develop and implement solutions for network problems.AI-ready Computer Network Architects
• Troubleshoot network or connectivity problems for users or user groups.AI-ready Computer Network Support Specialists
• Identify the causes of networking problems, using diagnostic testing software and equipment.AI-assist Computer Network Support Specialists

Tasks where it is part of the work

• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.AI-assist Network and Computer Systems Administrators
• Install or repair network cables, including fiber optic cables.Stays human Computer Network Support Specialists