Home › Work activities › Provide transportation information to passengers or customers
O*NET detailed work activityProvide transportation information to passengers or customers
AI-assistAnswer questions
14 jobs25 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Provide information to guests, clients, or customers, under the O*NET work activity group Communicating with People Outside the Organization. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 22 AI-assist, 3 stays human).
Tasks built on this activity
- Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
- Prepare passengers and aircraft for landing, following procedures.
- Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
- Greet passengers, provide information, and answer questions concerning fares, schedules, transfers, and routings.
- Respond to students' questions, requests, or complaints.
- Respond to passengers' questions, requests, or complaints.
- Announce stops to passengers.
- Answer passengers' questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
- Announce flight delays and descent preparations.
- Advise passengers to be seated and orderly while on vehicles.
- Greet passengers boarding transportation equipment and announce routes and stops.
- Inform regular customers of new products or services and price changes.
- Announce routes or stops.
- Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
- Make announcements regarding flights, using public address systems.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Interact with the public to answer traffic-related questions, respond to complaints or requests, or discuss traffic control ordinances, plans, policies, or procedures.
- Determine fares based on trip distances and times, using taximeters and fee schedules, and announce fares to passengers.
- Provide passengers with information or advice about the local area, points of interest, hotels, or restaurants.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, or maps.
- Quote prices to customers.
- Provide customers with information about local roads or highways.
Tasks where it is part of the work
- Assist passengers, such as elderly or individuals with disabilities, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about bus schedules or routes.
- Greet passengers boarding aircraft and direct them to assigned seats.
- Provide customer assistance and information, such as giving directions or handling wheelchairs.