Home › Work activities › Help patrons use library or archival resources
O*NET detailed work activityHelp patrons use library or archival resources
Stays humanBe there for people
3 jobs5 tasks
This depends on human connection: empathy, trust, being physically present and responding to someone in real time. People can tell the difference.
Part of Provide general assistance to others, such as customers, patrons, or motorists, under the O*NET work activity group Assisting and Caring for Others. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 0 AI-assist, 5 stays human).
Tasks built on this activity
- Provide reference services and assistance for users needing archival materials.
- Analyze patrons' requests to determine needed information and assist in furnishing or locating that information.
- Help patrons find and use library resources, such as reference materials, audio-visual equipment, computers, and other electronic resources and provide technical assistance when needed.
- Explain use of library facilities, resources, equipment, and services, and provide information about library policies.
- Respond to customer complaints, taking action as necessary.