Home › Work activities › Confer with customers or users to assess problems
O*NET detailed work activityConfer with customers or users to assess problems
AI-assistPrepare to ask
16 jobs16 tasks
Use AI to prepare better questions and to organize your notes afterward. Listening to the person in front of you is yours.
Part of Confer with clients to determine needs or order specifications, under the O*NET work activity group Communicating with Supervisors, Peers, or Subordinates. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 15 AI-assist, 1 stays human).
Tasks built on this activity
- Listen to engines, examine vehicle frames, or confer with customers to determine nature and extent of malfunction or damage.
- Converse with customers to determine details of equipment problems.
- Gather information from customers about a timepiece's problems and its service history.
- Confer with customers to determine the nature of problems or to explain repairs.
- Obtain problem descriptions from customers, and prepare cost estimates for repairs.
- Discuss heating or cooling system malfunctions with users to isolate problems or to verify that repairs corrected malfunctions.
- Confer with customers to determine the nature of malfunctions.
- Confer with customers to obtain descriptions of vehicle problems and to discuss work to be performed and future repair requirements.
- Consult with clients to assess risks and to determine security requirements.
- Read specifications or confer with customers to determine the desired custom modifications for altering the appearance of vehicles.
- Confer with customers to determine the nature of malfunctions.
Tasks where it is part of the work
- Talk to customers or refer to work orders to establish the nature of appliance malfunctions.
- Examine and listen to equipment, read inspection reports, and confer with customers to locate and diagnose malfunctions.
- Confer with customers, read work orders, or examine vehicles needing repair to determine the nature and extent of damage.
- Consult with customers, supervisors, or engineers to plan layout of equipment or to resolve problems in system operation or maintenance.
- Confer with customers or read work orders to determine the nature and extent of damage to units.