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O*NET detailed work activity

Communicate with customers to resolve complaints or ensure satisfaction

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Part of Respond to customer problems or inquiries, under the O*NET work activity group Performing for or Working Directly with the Public. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 6 AI-assist, 0 stays human).

Tasks built on this activity

• Check with customers to ensure that they are enjoying their meals, and take action to correct any problems.AI-assist Waiters and Waitresses
• Communicate with customers regarding orders, comments, and complaints.AI-assist Fast Food and Counter Workers
• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.AI-assist Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
• Resolve customer complaints regarding food service.AI-assist First-Line Supervisors of Food Preparation and Serving Workers
• Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.AI-assist Bartenders
• Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.AI-assist Chefs and Head Cooks