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O*NET detailed work activityAdvise customers on the use of products or services
AI-assistAnswer questions
20 jobs26 tasks
Build a personal answer bank with AI for the questions you get every day. In the moment, the human touch and the judgment about exceptions are yours.
Part of Advise others on products or services, under the O*NET work activity group Providing Consultation and Advice to Others. Individual tasks below can carry a different label when their own wording calls for it (0 AI-ready, 26 AI-assist, 0 stays human).
Tasks built on this activity
- Advise customers on use and care of merchandise.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Discuss use and features of various parts, based on knowledge of machines or equipment.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.
- Provide technical support for radio frequency identification device (RFID) technology.
- Instruct customers in alteration of products.
- Provide technical support for robotic systems.
- Advise customers on product usage to improve production.
- Provide technical guidance or support to customers on topics such as nanosystem start-up, maintenance, or use.
- Provide customers with ongoing technical support.
- Advise clients about proper clothing and shoes.
- Recommend best crop varieties or seeding rates for specific field areas, based on analysis of geospatial data.
- Provide technical customer service.
- Provide technical and non-technical support and services to clients or other staff members regarding the use, operation, and maintenance of equipment.
- Provide follow-up consultations for clients to ensure landscape designs are maturing or developing as planned.
- Provide user applications or engineering support or recommendations for new or existing equipment with regard to installation, upgrades, or enhancements.
- Advise hospital administrators on the planning, acquisition, and use of medical equipment.
- Inform customers about issues related to responsible use and disposal of products, such as waste reduction or product or byproduct recycling or disposal.
Tasks where it is part of the work
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Provide information about rental items, such as availability, operation, or description.
- Recommend and provide advice on a wide variety of products and services.
- Provide technical support or instruction to staff or customers regarding electronics equipment standards.
- Analyze user needs and recommend appropriate hardware.
- Provide training and support to system designers and users.
- Work with customers to assess the environmental impact of proposed construction or to develop pollution prevention programs.